Payment Policy

This page explains the payment methods we accept, how we keep your details secure, when you will be charged, and what to do if a payment is declined. The Services are powered by Shopify. Payments are processed securely via Shopify Payments and/or the supported wallets listed below.

Accepted Payment Methods

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

Availability of specific methods may vary based on your device, browser, and location at checkout.

Currency & Charges

• Currency: All prices are shown and charged in GBP (£)
• Authorisation: When you place an order, your bank may place a temporary authorisation hold. We capture the funds when your order is accepted for fulfilment.
• Exchange rates/fees: If your card/account operates in a different currency, your provider may apply their own exchange rate and fees.

Strong Customer Authentication (SCA)

To comply with UK/EEA banking rules, you may be asked to complete extra security checks (e.g., 3D Secure) during payment. Follow the on-screen prompts from your card issuer or wallet. If SCA is not completed, the payment may be declined.

Security of Your Payment Information

• Encrypted checkout: Our checkout uses SSL/TLS to encrypt data in transit.
• PCI DSS: Card details are processed by compliant providers (e.g., Shopify Payments). We do not store full card numbers or CVV codes on our systems.
• Fraud prevention: We use automated and manual checks. We may contact you to verify details before shipping.

Billing & Invoices

• Ensure your billing name, address and postcode match your card or wallet account.
• Update expired cards or billing details promptly to avoid delays.
• Your email confirmation will include a tax invoice/receipt once payment is captured.

Declined or Failed Payments

• Check the card number, expiry date, CVC, billing postcode, and available funds.
• Complete any SCA/3-D Secure prompts from your bank.
• Try another payment method or contact your bank to allow the transaction.
• If problems persist, contact us using the details below — we’re happy to help.

Refunds

• Approved refunds are issued to the original payment method only.
  
• For full details, see our Returns & Refunds Policy.

Unauthorised Transactions & Chargebacks

If you believe a transaction was made without your permission, contact your bank immediately and notify us. We may request relevant information to investigate and to help resolve the issue.

Contact Us